How ROBRA Can Support Your Practice

Getting started with ROBRA isn’t complicated or overwhelming. We’ve built a smooth, collaborative onboarding process that’s designed to get you support quickly — without adding stress to your plate.

Whether you’re signing on for one service or the full support suite, our process is customized, clear, and built to fit your practice rhythm.

Step 1: Clinic Service Survey

We start by getting to know your practice — what’s working, where you need help, and what kind of support would make the biggest difference. You’ll complete a short intake survey that guides everything that follows.

Step 2: Discovery Call

You’ll meet with a member of our onboarding team to walk through your survey, talk goals, and identify opportunities. This call helps us understand not just what you need, but how you work, so we can match our services to your systems.

Step 3: Service Selection

From scheduling to insurance to marketing, we offer modular services that can grow with your practice. Based on your goals, we’ll help you build the support package that fits your team best.

Step 4: Tailored Onboarding Forms

Once your services are selected, we’ll send personalized forms to gather all the necessary details — things like EMR access, billing processes, phone system info, scheduling protocols, and branding guidelines.

Step 5: Onboarding Call

This is where the pieces come together. We’ll meet again to review workflows, align on expectations, and fine-tune any final details. It’s a collaborative working session designed to ensure a smooth handoff.

Step 6: Implementation Timeline

You’ll receive a clear, realistic rollout plan based on the services you’ve selected. We’ll handle setup, testing, and team integration — keeping communication open and progress steady.

You Pull The Strings We Handle The Heavy Lifting

From the moment we come on board, we treat your practice like it’s our own. That means:

  • Respect for your systems and team
  • Clear timelines and accountability
  • Adaptability to your pace, culture, and needs

What Onboarding Feels Like With ROBRA

Supportive

we’re present, communicative, and collaborative

Personalized

nothing we do is one-size-fits-all

Grounded

we stay focused on outcomes, not overwhelm